Beschreibung Hug Your Haters: How to Embrace Complaints and Keep Your Customers. Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more publicly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to “pick their spots” when choosing to answer criticisms. Bestselling author Jay Baer shows why that approach is a major mistake. Based on an extensive proprietary study of how, where, and why we complain, Hug Your Haters proves that there are two types of complainers, each with very different motivations: ·Offstage haters. These people simply want solutions to their problems. They complain via legacy channels where the likelihood of a response is highest—phone, e-mail, and company websites. Offstage haters don’t care if anyone else finds out, as long as they get answers. ·Onstage haters. These people are often disappointed by a substandard interaction via traditional channels, so they turn to indirect venues, such as social media, online review sites, and discussion boards. Onstage haters want more than solutions—they want an audience to share their righteous indignation. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. The book is also filled with poignant and hilarious examples of haters gone wild, and companies gone crazy, as well as inspirational stories of companies responding with speed, compassion, and humanity. Whether you work for a mom-and-pop store or a global brand, you will have haters—and you can’t afford to ignore them. Baer’s insights and tactics will teach you how to embrace complaints, put haters to work for you, and turn bad news into good outcomes.
Hug Your Haters: How to Embrace Complaints and Keep Your ~ Jay Baer. Jay Baer is president of Convince & Convert, an online customer service and digital marketing consultancy and media company that advises some of the worldâs most iconic organizations, including the United Nations, Oracle and Adidas. He is the New York Times bestselling author of five books, including Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Portfolio).
Hug Your Haters: How to Embrace Complaints and Keep Your ~ Download for offline reading, highlight, bookmark or take notes while you read Hug Your Haters: How to Embrace Complaints and Keep Your Customers. Hug Your Haters: How to Embrace Complaints and Keep Your Customers - Ebook written by Jay Baer.
Hug Your Haters: How to Embrace Complaints and Keep Your ~ Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver outÂstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints.
Hug Your Haters How To Embrace Complaints And Keep Your ~ File Name: Hug Your Haters How To Embrace Complaints And Keep Your Customers.pdf Size: 4264 KB Type: PDF, ePub, eBook Category: Book Uploaded: 2020 Oct 21, 03:02 Rating: 4.6/5 from 920 votes.
Hug Your Haters: How to Embrace Complaints and Keep Your ~ Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific playÂbooks and formulas as well as a fold-out poster of âthe Hatrix,â which summarizes the best strateÂgies for different situations. The book is also filled with poignant and hilarious examples of .
Hug Your Haters: How to Embrace Complaints and Keep Your ~ Ebook Hug Your Haters: How to Embrace Complaints and Keep Your Customers Full Online
Hug Your Haters: Embrace Complaints and Keep Your ~ Hug Your Haters: Embrace Complaints and Keep Your Customers. WATCH TRAILER. Haters arenât your problem ⊠ignoring them is. If it feels like there are more complaints than ever, and that youâre spending more time and money dealing with negativity and backlash, youâre right. But the rise of customer complaints is actually an enormous opportunity. In this eye-opening presentation, Jay .
Library Hug Your Haters: How to Embrace Complaints and ~ Want to have a good book?Please visit our website at : https://qwdszawdedxesse44.blogspot/?book=1101980672Happy reading and good luck, hope you feel at home :)
Hug Your Haters: How to Embrace Complaints and Keep Your ~ Buy Hug Your Haters: How to Embrace Complaints and Keep Your Customers Illustrated by Baer, Jay (ISBN: 9781101980675) from 's Book Store. Everyday low prices and free delivery on eligible orders.
Hug Your Haters: How to Embrace Complaints and Keep Your ~ Read or download the e-book in PDF format hug Haters: How to Embrace Complaints and keep your customers - Haters are not your problem. ,,,, Not paying attention to them. # 160; Eighty percent of companies say they provide a way outÂstanding customer service, but only 8 percent of their customers agree. This book will help you to close this gap .
Hug Your Haters: How to Embrace Complaints and Keep Your ~ Hug Your Haters: How to Embrace Complaints and Keep Your Customers Jay Baer Publisher: Penguin Publishing Group Hug your haters: 4 ways your company can learn from angry customers Here are four common mistakes companies make when handling customer complaints . Hug your haters: 4 ways your company can learn from angry customers. Jayâs new book is Hug Your Haters: How to Embrace Complaints and .
Hug Your Haters: How to Embrace Complaints and Keep Your ~ Hug Your Haters reveals why detractors can become your most valuable customers." --Sally Hogshead, author of Fascinate and How the World Sees You "Jay Baer demonstrates that the single greatest threat to customer retention is to appear indifferent to customer complaints."
Hug Your Haters: How to Embrace Complaints and Keep Your ~ Hug Your Haters: How to Embrace Complaints and Keep Your Customers / Baer, Jay / ISBN: 9781101980675 / Kostenloser Versand fĂŒr alle BĂŒcher mit Versand und Verkauf duch .
Hug Your Haters: How to Embrace Complaints and Keep Your ~ Just finished reading 'Hug Your Haters: How to Embrace Complaints and Keep Your Customers' (2016) by Jay Baer. I came across this book while looking for a read on customer service, a topic I haven't touched on for a long time, since 'The Customer Service Survival Kit' by Richard S. Gallagher which I read five years ago. As most books on customer service, it explains how customer complaints are .
Hug Your Haters: How to Embrace Complaints and Keep Your ~ Hug Your Haters: How to Embrace Complaints and Keep Your Customers: : Baer, Jay: Libros en idiomas extranjeros Selecciona Tus Preferencias de Cookies Utilizamos cookies y herramientas similares para mejorar tu experiencia de compra, prestar nuestros servicios, entender cĂłmo los utilizas para poder mejorarlos, y para mostrarte anuncios.
[PDF] Hug Your Haters: How to Embrace Complaints and Keep ~ Browse more videos. Playing next. 0:22