Beschreibung Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes. Some portion of the American public will react negatively to almost any new corporate initiative, as Disney discovered when it announced its plans to build an historical theme park in Virginia. Similarly, government efforts to change policy or shift budget priorities are invariably met with stiff resistance. In this enormously practical book, Lawrence Susskind and Patrick Field analyze scores of both private and public-sector cases, as well as crisis scenarios such as the Alaskan oil spill, the silicone breast implant controversy, and nuclear plant malfunction at Three Mile Island. They show how resistance to both public and private initiatives can be overcome by a mutual gains approach involving face-to-face negotiation, a strategy applied successfully by over fifteen hundred executives and officials who have attended Professor Susskind's MIT-Harvard "Angry Public" seminars. Susskind and Field outline the six key elements of this approach in order to help business and government leaders negotiate, rather than fight, with their critics. In the process, they show how to identify who the public is, whose concerns to address first, which people and organizations must be convinced of the legitimacy of action taken, and how to assess and respond to different types of anger effectively. Acknowledging the crucial role played by the media in shaping public perception and understanding, Susskind and Field suggest a way to develop media interaction which is consistent with the six mutual gains principles, and also discuss the type of leadership that corporate and government managers must provide in order to combine these ideas into a useful whole. We all need to be concerned about a society in which the public's concerns, fears and anger are not adequately addressed. When corporate and government agencies must spend crucial time and resources on rehashing and defending each decision they make, a frustrated and angry public
Dealing with an angry public : the mutual gains approach ~ Dealing with an angry public : the mutual gains approach to resolving disputes Item Preview remove-circle Share or Embed This Item. EMBED. EMBED (for wordpress hosted blogs and archive item <description> tags) Want more? Advanced embedding details, examples, and help! No_Favorite. share. flag. Flag this item for. Graphic Violence ; Graphic Sexual Content ; texts. Dealing with an angry .
Dealing with an Angry Public: The Mutual Gains Approach to ~ Public anger is a typical reaction to governments' or companies' attempts to cover up mistakes, conceal evidence of risks, make misleading statements, or lie. Many times, this anger leads to an entrenched resistance to public or private initiatives. Ways in which this resistance can be overcome by a mutual gains approach, which involves face-to-face negotiations, are described in this book.
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Dealing with an Angry Public : The Mutual Gains Approach ~ Find many great new & used options and get the best deals for Dealing with an Angry Public : The Mutual Gains Approach to Resolving Disputes by Patrick T. Field, Lawrence E. Susskind, Lawrence Susskind and Patrick Field (1996, Hardcover) at the best online prices at eBay! Free shipping for many products!
CBI's Mutual Gains Approach to Negotiation / Consensus ~ The Mutual Gains Approach to negotiation (MGA) is a process model, based on hundreds of real-world cases and experimental findings, that lays out four steps for negotiating better outcomes while protecting relationships and reputation. A central tenet of the model, and the robust theory that underlies it, is that a vast majority of negotiations in the real world involve parties who have more .
Conflict Management Skills When Dealing with an Angry Public ~ Conflict Management Skills When Dealing with an Angry Public Search for a mutually beneficial agreement when dealing with conflict management . By PON Staff — on August 11th, 2020 / Conflict Resolution. Comment. When negotiators get along well, creative problem solving is easy. When they become upset, however, they seem to forget everything they know about finding joint gain, to the point of .
Readings / Negotiation and Dispute Resolution in the ~ Challenging the Conventional Wisdom About Conflict Management and Dispute Resolution in the Public Sector Fisher, Roger, and William Ury. Getting to Yes . 2nd ed. Boston, MA: Houghton-Mifflin, 1991.
7 Steps For Dealing With Angry Customers - Forbes ~ Customers get rude or angry for a variety of reasons—some justified, some not. But since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one .
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Competitive and Cooperative Approaches to Conflict ~ How a party approaches resolving a conflict depends on many factors. Scholars in the field of social psychology, particularly Morton Deutsch, have developed theories about factors that influence whether a person approaches a conflict cooperatively or competitively. The most important factors are the nature of the dispute and the goals each side seeks to achieve as a result of it. Deutsch's .
Mutual Gains Approach - Wikipedia ~ The Mutual Gains Approach (MGA) to negotiation is a process model, based on experimental findings and hundreds of real-world cases, that lays out four steps for negotiating better outcomes while protecting relationships and reputation. A central tenet of the model, and the robust theory that underlies it, is that a vast majority of negotiations in the real world involve parties who have more .
Conflict Resolution Archives - PON - Program on ~ Conflict resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. Conflict resolution sometimes requires both a power-based and an interest-based approach, such as the simultaneous pursuit of litigation (the use of legal power) and negotiation (attempts to reconcile each party’s interests). There are a .
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Lawrence Susskind - Wikipedia ~ Lawrence E. Susskind (born January 12, 1947) is a teacher, trainer, mediator, and urban planner.He is one of the founders of the field of public dispute mediation and is a practicing international mediator through the Consensus Building institute. He has taught at the Massachusetts Institute of Technology since 1971.. Susskind has mediated fifty complex disputes in the United States and in .
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Customer Service Email Templates: Response Example & 5 for ~ Template #4: An angry customer. Dealing with angry customers requires its own post (which of course we’ve already written). Here, we’ll look specifically at how we use email templates to pacify the situation.
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Lawrence Susskind / MIT Department of Urban Studies and ~ Professor Susskind's research interests focus on the theory and practice of negotiation and dispute resolution, the practice of public engagement in local decision-making, cybersecurity for critical urban infrastructure, entrepreneurial negotiation, global environmental treaty-making, the resolution of science-intensive policy disputes, renewable energy policy, water equity in older American .
A Framework for Understanding Consensus-Building ~ The potential of consensus building is dependent upon overcoming difficulties associated with the challenges in getting parties to the table. This article builds a framework for understanding the factors and variables most fundamentally involved in the initiation of consensus-building efforts. Nine factors involved at the beginning of a consensus-building process are identified and outlined.
Dealing With The Public Training / Australia Wide ~ Dealing with the Public Training can be a headache at times, however it can also be one of the best roles and become rewarding. With a range of tools and techniques this training session is ideal for anyone who deals with the public. This training can be customised to suit your team and is available Australia wide.
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Bad Contractors - How to Settle a Dispute - Bob Vila ~ Many municipal Better Business Bureaus have programs for resolving disputes. Call your local Bureau and ask. Check the telephone directory for your local Better Business Bureau or write to the .