Beschreibung Judgment on the Front Line: How Smart Companies Win By Trusting Their People. Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care
Judgment on the Front Line (eBook, ePUB) - bücher ~ Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of .
Download Judgment on the Front Line: How Smart Companies ~ Download or stream Judgment on the Front Line: How Smart Companies Win By Trusting Their People by Chris DaRose. Get 50% off this audiobook at the AudiobooksNow online audio book store and download or stream it right to your computer, smartphone or tablet.
Judgment on the Front Line : How Smart Companies Win by ~ Judgment on the Front Line : How Smart Companies Win by Trusting Their People by Christopher DeRose; Noel M. Tichy An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind. At ThriftBooks, our motto is: Read More, Spend Less.
Download eBook < Judgment on the Front Line: How Smart ~ JUDGMENT ON THE FRONT LINE: HOW SMART COMPANIES WIN BY TRUSTING THEIR PEOPLE Download PDF Judgment on the Front Line: How Smart Companies Win By Trusting Their People Authored by DeRose, Chris; Tichy, Noel M. Released at - Filesize: 2.72 MB To read the PDF file, you need Adobe Reader program. If you do not have Adobe Reader already installed on your computer, you can download the installer and .
8 new ways to empower Firstline Workers and transform the ~ Companies at the forefront of digital transformation recognize how critical it is to enable all of their people with the right technology and tools. That’s why, in industries like retail, hospitality, and manufacturing, there’s a movement underway to digitally empower the Firstline Workforce—the more than 2 billion people worldwide who work in service- or task-oriented roles. With .
How Google Uses Data to Build a Better Worker - The Atlantic ~ Chris DeRose is a workforce-management consultant and the co-author of Judgment on the Front Line: How Smart Companies Win by Trusting Their People. About Our History
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