Beschreibung How to Have Your Cake and Eat It Too: An Introduction to Service Design. The vast majority of managers surveyed consider customer experience as the most important battleground for competitive advantage. The process of designing services is very specific to each individual business. However, discovering what people actually want and value is a universal process. This process of discovery is the subject of this book.
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How to Have Your Cake and Eat It Too: An Introduction to ~ How to Have Your Cake and Eat It Too: An Introduction to Service Design requested by client. Submitted by Dennis Marma . Margus J. Klaar, BIS Publishers, 2015-03-31. ISBN: 9789063693817 Language:English. Actions. Being reviewed Submitted by Dennis Marma April 7, 2015. Selected Reviewed by Koni Gebistorf April 8, 2015. We are considering the content you've suggested for a summary, and we'll .
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