Beschreibung Difficult Conversations: How to Discuss What Matters Most (English Edition). We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.
Difficult Conversations: How to Discuss What Matters Most ~ Difficult Conversations: How to Discuss What Matters Most / Stone, Douglas, Patton, Bruce, Heen, Sheila, Fisher, Roger / ISBN: 9780143118442 / Kostenloser Versand .
Difficult Conversations: How to Discuss What Matters Most ~ How to Discuss What Matters Most A High-Level Summary of the Book by Stone, Patton and Heen Office of Human Resources The Ohio State University 1590 N. High St. Suite 300 Columbus, OH 43201-2190 . 2 Ingredients of Difficult Conversations Differing Perceptions In most difficult conversations, there are different perceptions of the same reality. I think Iâm right and the person with whom I .
Difficult Conversations: How to Discuss What Matters Most ~ âDifficult Conversations,â written by Douglas Stone, Bruce Patton, and Sheila Heen, offers constructive tips on how to navigate through those encounters. The authors tell us that ââŠhuman interactions are complex. Trouble arises from the intersection of styles, behaviors, assumptions, and interests, not because one person is all good and the other all bad.â In a potentially volatile conversation, it is normal to hear what we think is being said without fully understanding the other .
Difficult Conversations: How to Discuss What Matters Most ~ Compre Difficult Conversations: How to Discuss What Matters Most (English Edition) de Stone, Douglas, Patton, Bruce, Heen, Sheila, Fisher, Roger na .br. Confira também os eBooks mais vendidos, lançamentos e livros digitais exclusivos.
Summary of "Difficult Conversations: How to Discuss What ~ Summary of Difficult Conversations: How to Discuss What Matters Most By Douglas Stone, Bruce Patton, and Sheila Heen Summary written by Conflict Research Consortium Staff Citation: Difficult Conversations: How to Discuss What Matters Most, Douglas Stone, Bruce Patton, and Sheila Heen, (New York: Viking Penguin, 1999). Good communication is important both in formal negotiations
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Difficult Conversations Buch versandkostenfrei bei ~ Klappentext zu âDifficult Conversations â The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that .
Difficult Conversations: How to Discuss What Matters Most ~ Difficult Conversations: How to Discuss What Matters Most (English Edition) VersiĂłn Kindle de Douglas Stone (Autor) âș Visita la pĂĄgina de Douglas Stone. Encuentra todos los libros, lee sobre el autor y mĂĄs. Resultados de bĂșsqueda para este autor. Douglas .
Difficult Conversations: How to Discuss What Matters Most ~ Difficult Conversations: How to Discuss What Matters Most (English Edition) eBook: Stone, Douglas, Patton, Bruce, Heen, Sheila, Fisher, Roger: .mx: Tienda .
Difficult Conversations: How to Discuss What Matters Most ~ Difficult Conversations: How to Discuss What Matters Most (English Edition), çæŹ: 10 Anv Upd, Penguin Books, Difficult Conversations: How to Discuss What Matters Most (English Edition)
How to Have Difficult Conversations When You Donât Like ~ And tough conversations rarely go as planned anyway. So take the pressure off yourself. You donât actually need to talk that much during a difficult conversation. Instead, focus on listening .
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Taking the War Out of Our Words: Ellison, Sharon Strand ~ Difficult Conversations: How to Discuss What Matters Most Douglas Stone. 4.6 . Second Edition are essentials and the best books on communication I've read. This one (Taking the War Out of Our Words) is less reviewed but it's my favorite out of the three. This book gives A LOT of information. I personally believe that anyone who has trouble "taking things personally" would GREATLY benefit .